What Is Mediation?

Mediation provides an alternative method of resolving complaints without having to go to court. Through the mediation process, the parties work out their own solutions with the help of a mediator. The mediator does not enforce a decision on the individuals, but helps guide them in reaching a solution. The parties play active roles in resolving the problem, and are usually comfortable and supportive of the solution.

         Successful mediations often result in written agreements that are signed by both parties. If the parties do not reach a mutually agreeable solution, either or both of the parties may still file a court action.  The mediator’s role is to work with both parties to identify the issues, reduce misunderstandings, clarify priorities, vent emotions, find points of agreement, explore new areas of compromise, and negotiate an agreement.